BIG in e-commerce

BIG FISH is proud to deliver simple and creative solutions to complex business needs since 1998. Many things have changed since, except for one: our passion for this industry and our commitment to our clients.

We develop unique experiences that best suits your profile, offering business solutions that connects your different systems and we deliver a unified, robust and scalable site that stands the test of time. Our e-commerce sites are servicing millions of orders per year. This is why most of our clients have been working with us for ten years or longer.



Features

  • E-commerce site design, development, implementation and operation
  • System integration services (SAP, Maconomy, Microsoft Dynamics Ax & Navision, etc.)
  • Mobile first design
  • Server hosting service
  • Online Payment systems


Benefit

  • We deliver the site that closely matches your company’s charisma and values
  • We integrate with any ERP, Logistics, Invoicing or other back office systems
  • CMS to update, publish, time your e-commerce activities
  • We provide leading payment solutions with largest local market share





System integrations for Libri




The requirement:

System integration of SAP and renew loyalty programs.

The proposed solution:

SAP implementation was key to have a unified ERP system with invoicing, logistics, warehousing in one, that helps online grow as well. There was a change request for an existing loyalty program at the same time. This aimed at simplifying a complex system for buyers, involving a new system. This involved scrapping a multitude of different discount programs (customer cards, VIP card system, special discounts, student cards, culture cards, workers cards) integrating it into a single solution.

The proposed solution:

SAP implementation was key to have a unified ERP system with invoicing, logistics, warehousing in one, that helps online grow as well. There was a change request for an existing loyalty program at the same time. This aimed at simplifying a complex system for buyers, involving a new system. This involved scrapping a multitude of different discount programs (customer cards, VIP card system, special discounts, student cards, culture cards, workers cards) integrating it into a single solution.

THE WORKFLOW:

  • Explore business needs of the client and add value by creating new requirements for the online screens.
  • Design the admin interface that shows all required details.
  • Public profile needs to be created (so it becomes visible for client)
  • Prepare for online communication of the loyalty scheme changes.

The proposed solution:

SAP implementation was key to have a unified ERP system with invoicing, logistics, warehousing in one, that helps online grow as well. There was a change request for an existing loyalty program at the same time. This aimed at simplifying a complex system for buyers, involving a new system. This involved scrapping a multitude of different discount programs (customer cards, VIP card system, special discounts, student cards, culture cards, workers cards) integrating it into a single solution.

THE WORKFLOW:

  • Explore business needs of the client and add value by creating new requirements for the online screens.
  • Design the admin interface that shows all required details.
  • Public profile needs to be created (so it becomes visible for client)
  • Prepare for online communication of the loyalty scheme changes.

Key takeaway:

SAP integration helped the management to get a clear picture of how strong online performance is compared to other areas of the business, helped them to make more informed decisions. The loyalty program’s business logic needed further exploration by the team, to refine the business value for the client and its customers alike. (e.g. due to special promotions, we had to create exceptions where the special pricing could not be applied to bundle sales, etc.) The project was a success for both Libri as well as their customers.

For more information about our technologies or development process, feel free to contact us: cafe@bigfish.hu